After all that time, after all the mistakes, i think we never will get used to the “weird” commercial policy and crappy customer service of Linden Lab.

Yesterday Jack Linden posted some “small” changes on Openspace sims pricing and policies, you should go and read it, basically it says some stuff about how Openspaces are technically set, then he says people are using them in ways Linden Lab didn’t expected (or “overusing” them), then says the prices will be increased on a 65% from next January.

Well, i think Jack is right and some people is using Openspaces in the way not planned by Linden Lab. I remember a conversation in Torley’s office hours when he said (Torley i mean) that one of the most fascinating things in Second Life is that the Lindens can’t plan what will be the use of features because they are always unexpected… maybe that is the problem.

Maybe Jack (and Linden Lab) is right but what means overuse? If they sell a sim with 3500 prims (is just an example) and i’m using 3000. am i overusing? No, that is not overuse. Of course some people is overusing Openspaces with “temp-rezzers”, that is a real overuse and a quite silly thing due the incredible lag it produces.

Under my point of view what happened here is that Linden Lab just was wrong with the technical configuration of Openspaces and now that mistake is causing performance issues, so the solution for the Lab is just to increase prices… sorry but this is just stupid and wrong. The Lab is making the residents pay a Lab mistake.

I think banning “temp-rezzers” would be a solution, i would support Linden Lab if that was the solution proposed, but no, just treating bad their customers seems to be the way Linden Lab works. “CUSTOOMER SERVIZE… UR DOIN IT WRONG”.

Some residents are trying to find ways to protest about this, there is a JIRA issue, a Flickr group, Vint Falken has an interesting post and seems she is trying to list all the actions.

Image in the post: edition of an image originally made by Vint Falken, protected under a Creative Commons license.

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